While delivering your first focused session of the CRP covering a topic with the right people in the room and someone raises their hand. Then comes the dreaded words, “That’s great, but what about when this happens?” Hopefully you can respond with a workaround or pre-planned exception process that will solve this new scenario that has come to light. However, there will be some questions that either uncover a new requirement or invalidate assumptions about an existing one that create a new scenario that cannot be solved by the current software or configuration or processes. This is what we call a gap.

Let’s talk about Conference Room Pilots (CRP). We’ve seen literally hundreds of CRPs over the years and have played different roles in those CRPs from software vendor to consultant to customer. The one thing in common across all of those projects is that a poorly executed CRP makes your path going forward infinitely harder than a well-executed CRP. Why is that?

First, let’s define a CRP. We believe the CRP is really